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live tab not working

utzman5
Community Member

2 weeks ago

From HOME screen, when I select "LIVE" tab and try to select a TV channel, it won't go down to channel selection.
I have to use "for you" to get into the channel listing

Why is it preventing me from selecting a TV channel when I have already linked my YouTube TV service with this acocunt (which is under the same name)? Thanks.

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1 REPLY 1

jenniffert
Community Specialist
Community Specialist

2 weeks ago

Hi @utzman5,

 

Thanks for reaching out here in the community. I'd be happy to help you with the Chromecast connectivity! 

 

Just to gather more information, I'd like to ask a few questions:

 

  • What is the model of your Chromecast?
  • Does the situation happen when you're using another app?
  • Have you tried troubleshooting the issue already?

In the meantime, you can try restarting both devices: your phone and the Chromecast. You can refer to the next article: Reboot your Chromecast device.

 

Please keep me updated.

 

Best regards,

Jenniffer

 

 

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