my remote is not working

[simbac]

i trued to factory reset my remore as per instruction on the  forum but now my remote will not work at all. i bought the echromecast less than a week ago and the voice search just stopped working and that's why I tried to factory reset it but now the re just keeps pulsing and wont even work to change program or anything

[MarkIWilkinson]

I have the same problem. Did you get a solution?

[GoombaGroomes]

 Very similar issue myself

[JenniferV]

Hello folks,

Thanks for posting and I'm sorry to hear that you're having an issue with your Voice Remote. To confirm, does it show a slow pulsing white light in the Voice Remote? If yes, this means that the remote is ready to pair. This may also indicate that an attempted pairing was unsuccessful. 

You can try to unplug and plug back in your Chromecast with Google TV from the HDMI port and re-pair your remote. If the issue persists, factory reset your Chromecast with Google TV dongle and pair it again with your Voice Remote. Here's a guide: How to factory reset your Chromecast.

Regards,

Jennifer

[JenniferV]

Hey there,

It's me again. How's it going? Did the steps help?

Thanks,

Jennifer

[JenniferV]

Hi there,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[GoombaGroomes]

I ended up talking with someone from support. It was a bad remote and I had to buy a new one. 

[JenniferV]

Hey GoombaGroomes,

Got it and thanks for keeping me in the loop. Since your issue has been sorted out and you don't have any more questions and concerns as well as we don't receive any response from the other users on this thread, I'll go ahead and lock this thread now. Feel free to create a new one should you need help in the future.

Best,

Jennifer