cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

C by GE lights intermittently stop working with Google Home control

twomonkeysayoyo
Community Member

C by GE lights intermittently stop working for periods of time with Google Home control.  All of them stop working at once then, at some point in the future, will begin working again.  It's very frustrating and happens at least once a week (not at same time or on same day).  Other lights (Wiz by Phillips, for example) seem unaffected. 

9 REPLIES 9

BinaryJay
Product Expert Alumni
Product Expert Alumni

This would be more of a GE thing than a Google thing, especially considering that you don't have issues with integrations from other companies.  All Google is in this circumstance is a middle man passing along your wishes to the GE cloud system.  

Unlikely
Community Member


I'm in the same boat. I've had a dozen suggestions of resetting the network, my google devices, factory resetting my bulbs, none of these work. These bulbs just do not work with this system.
Bonus: This daily phenomenon happens around 8:30-9 PM, right when one might be wishing to toggle lights on and off.
Google will say it's not a google issue, GE will say it's not a ge issue. 
Tomorrow I'm going to replace half the bulbs in my house with Sylvania's smart bulbs, we'll see if those keep working when the GE bulbs die. Then I'll know the truth.

 

twomonkeysayoyo
Community Member

I've verified my Phillips Wiz work when the GE's don't. I'm not saying the Phillips (Wiz) work all the time but I haven't observed a failure with them.

Gmini02
Community Member

Hi there!

I also have C by GE lights, I noticed my Google home would keep the device recognized, but unable to communicate with it. I had success in changing the frequency of the wifi that I was using, and was able to regain control of the device.  Connect to your wifi on the 2.4GHz setting and you should be able to control the light.

Unlikely
Community Member

Awesome, I'm glad it worked for you! 

I have all my home automation stuff set to the 2.4 - it has a whole separate SSID - and they still keep losing connection for me. Alas. 

It seems like this is definitely a thing worth trying for everyone else though!

Gmini02
Community Member

Darn! I had messed around with it for a while because it just didn't make sense that it would just stop working, and that's what finally kicked it on. I wish you luck in finding a solution!

Unlikely
Community Member

Following up to say that three days in the Sylvania bulbs are not just still connected, but also actually brighter than the C by GE bulbs.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS