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Can't remove "Linked to you" devices

KJRM
Community Member

Hi all,

I've been trying to Troubleshoot this but I can't get an answer. I have two devices under "Linked to you" in the iOS Google Home app that I can't remove.

Neither device is on my wifi network so I don't have the ability to move them to a different home and I can't unlink them either. I think this is a bug with Sony Android TVs as I'm not the only person with the issue. It's a major annoyance as Google Assistant will always complain about two devices not being available when I say "Turn off TV"

The phantom devices only show in the iOS app and in Home Control on Google Home Hub devices - they don't show in the Android app.

https://photos.app.goo.gl/JvExosuKLySyhTkt7 

Thanks,

D. 

 

 

 

1 REPLY 1

David_K
Platinum Product Expert
Platinum Product Expert

Try these steps:

  1. Go to https://myaccount.google.com/device-activity
  2. Look for the TVs here and sign out of them.

Once signed out, open your app again and pull down to refresh.