Chromecast connection issue

[Rickyt24]

I have a chrome cast that's not working. Iv had it for a year or so. Ever since I got a new modem the chromecast plays up. I have reset it multiple times as well as the wifi. It shows up on the TV ready to cast but none of my devices  can find it even though it's available on the home app, yet it won't connect. What is going on?

[David_K · Accepted solution]

Try these steps:

1. Make sure your Chromecast is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router if possible.
2. Turn on Wi-Fi and Bluetooth on your phone or tablet, if not already turned on.
3. Turn off mobile/cellular data.
4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
5. Reboot Chromecast by removing the power cable, then reconnect it.
6. Reboot your phone or tablet.
7. Make sure you're using the latest version of the apps you want to cast from, by checking your app store for any updates.
8. Restart those apps.
• Android: Swipe up from the bottom, hold, then let go. Swipe up on the app.
• iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the app. On older devices with a home button, double-click the Home button, then swipe up on the app.
9. Turn Wi-Fi off and on again on your phone or tablet.
10. Reopen the app(s) you want to cast from.

If none of the steps above help, factory reset your Chromecast and do setup again. Once setup, try casting from those app(s) again.

[Juni]

Hi folks,

Appreciate the help, davidking.

Rickyt24, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni