cancel
Showing results for 
Search instead for 
Did you mean: 

Google Home App and Linked Devices

philmontranger
Community Member

Using the Google Home App I have 3 lights controlled by Cync 3rd part product. They stopped working so I went to use the "Unlink Account" option. It then removed the Cync from the "Linked" list. But then it just takes those 3 lights and puts them under the "Linked to you" room on the main screen of the Google Home App. If you try to delete those devices it then says they are still linked to Cync so if you pick the "Unlink Cync.." again it does nothing. It feels like Google Home still thinks I have those items linked some where else. 

I tried moving them to their own home and then deleting the full home but then those devices just appear again under my main Google Home screen with the heading of "Linked to you".  If I use the Cync App on my iPhone I can control the lights fine but some reason it does not work in the Google Home App so I was just trying to delete them and reset to see if that fixes the issue.

Any other ideas on where I can go and delete these devices so they will not appear in my Google Home App?

 

Thanks,

Stephen

10 REPLIES 10

Aiden1
Community Member

Screenshot_20220127-123536_Home.jpg

I have the EXACT same issue.  It had to be escalated to Google's tier 2 support after I'd gone through the trouble of actually deleting my entire home and starting over completely from scratch with every single thing.  Don't do that by the way, those devices will go right back in as soon as you sign in.  

Every troubleshooting step I could possibly do didn't fix it.  In the meantime I'm using GE's app which sees and controls the lights just fine.  

Screenshot is from shortly after I had deleted my home and was in the process of getting all the devices setup again.  

There is one place you can check for an unlink option though.  It didn't work for me.  Hopefully it will for you.

https://myaccount.google.com/accountlinking 

 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

I look forward to hearing from you.

Best regards,
​​​​​​​Garrett DS

Aiden1
Community Member

My issue still persists and there's nothing left I can try short of deleting my entire Google account perhaps.  I have a tech from Google support on this issue and it was going up to tier 2 but I've not heard from them in awhile.  There's nothing more to try.  Resetting everything doesn't work.  The lights exist only in Google Home, nowhere else.  I'm at a loss here.  

GarrettDS
Community Specialist
Community Specialist

Hey there, 
Sorry to hear that you're still having these problems. Would you mind providing me with the case ID so that we can look into this a bit further? 

 

I look forward to hearing from you. 

Best regards, 
Garrett DS

Jake
Community Specialist
Community Specialist

Hey all,

 

I wanted to check in and see if you are still in need of any help? Please let me know if you have a Case ID or any questions from here, as I would be happy to assist and review further.

Best regards,
Jake

Aiden1
Community Member

Mine is 7-8770000032408

They're telling me it's probably a cloud syncing problem between my Google account and the Google Home app and I have to wait for it to more or less correct itself.  Very frustrating.

Jake
Community Specialist
Community Specialist

Hey Aiden1,

 

I am sorry to hear about the frustrations with the device, as I know this is not the most ideal situation. Reviewing the case number, I do understand what you mean about them saying it may be a cloud sync problem. I am sorry about that, I did try to see if I can find any more troubleshooting steps, but I am showing you may need to wait as our Team advised. I am sorry that may not be the answer you are looking for at this time, but I do appreciate your patience. Please let me know if you have any other questions from here, as I would be happy to help. 

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Aiden1,


I wanted to check in and see if you had any other questions from here? Please let me know, as I would be happy to answer that for you. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Aiden1,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Aiden1,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake