Google NEST equipment is not compatible with ADT - this is BAD BAD BAD

[marc3421]

I have google/nest thermostats, alarm system, and cameras.  Google anounnced they will not longer support those systems, as of April 2024, and referred me to their partner ADT.  They gave me a couple to get a free ADT hub and a couple of sensors.  I got it.  It was free.  It does NOT work with most of the expensive NEST equipment that I have.  Most troubling is it will not work with door sensors.  I have a bunch of them and they are installed and doors are painted etc to look nice.  I cannot just rip them off.

I have all my devices showing up in the Google Home app and I have the google/ADT integration on with permission.  But the ADT system still doesn't recognize most of my equipment.  I have already spent a few hours with tech support people from Google and ADT.

I cannot justify spending more money with either Google or ADT to buy more of their systems.  They have let me down.

[cdilore9]

Hi, I have a similar problem. All of the ADT+ devices are showing offline on the Google Hub Display and on my Android Phone. Therefore, I think that it points to the app or the software. I have rebooted the router several times, The hub a few times, my phone I updated and uninstalled and reinstalled the app. Regarding ADT, it is frustrating because, when I contact them they refer me to Google and when I call Google I am referred to ADT.

When I contacted ADT, they clearly told me, "You must buy a Google Hub from ADT with Special software to make the Google/ADT integration work". This is not something that I recall reading in the information provided to me by Google for the ADT partnership migration. The Google Hub is not mentioned and therefore I was expecting it to function normally. If there is different software available, I think that it should be made available to the end user via updates. The end user should not have to incur any additional expenses to purchase a new Hub and discard a perfectly functional Hub potentially contributing to unnecessary environment pollution. 

[GraceConsults]

While my Google Nest equipment is finally working properly - my issue is with them partnering exclusively with ADT.  Once a highly reputed company that valued their long-standing customers (I've been with them since 1995), ADT has become a nightmare to deal with when their technicians FAIL to DELIVER that for which you have PAID them. I called ADT to schedule a home service of my security system because after 10 years I needed all the batteries replaced.  The next thing I know, I'm talked into upgrading to add FOUR Google Next devices - which even though it cost well over $1,000, I do not regret purchasing. The problem is I later had to pay an electrician hundreds MORE to come correctly wire the Google Next devices because the ADT technician failed to do so.

To make matters worse, the same tech FAILED to replace my security system batteries - which is what I called ADT to have done in the first place!!!  Only 3 months after paying them a small fortune to service my system and install the Google Nest products, my ADT system began to alert me that there were issues with the ADT system batteries. FOUR more months have since passed, and ADT has yet to take care of it. They are demanding that I pay them ANOTHER $160 service fee to correct their technician's failure to replace the batteries in the first place. I have no recourse, because Google Nest works exclusively with ADT now, and therefore ADT has ZERO motivation to DO RIGHT by the customers they’ve failed. After being a loyal ADT customer for nearly 30 years - Seriously???