HELP NEEDED TO ACCESS ACCOUNT

[Sprater]

I lost access to my account. I did “forget “ password and I was unsuccessful. I created a new account and it’s like starting from the beginning so annoying, but I did not add the products yet. HOW CAN I ACCESS MY ORIGINAL ACCOUNT? 

[Juni]

Hi Sprater,

Thanks for reaching out. 
 

To make sure, are you referring to your Nest account or Google account? You might want to check these articles for more information.
 

Change or reset your Nest Account password

Change or reset your password

Hope this helps.
 

Thanks,

Juni

[Juni]

Hi there,

Buzzing in — I want to check if you still need help. Don't hesitate to reach back if you do.
 

Regards,

Juni

[Sprater]

I’ve attempted to remove the equipment to retrieve scan but was unsuccessful. It seem simple to remove since I installed the smoke detector, the Thermostat is on another level, but it would not come off. I don’t know, I just want my App to provide effective information like it use to.