Home disappeared with all saved devices

[Boxerdaddy]

I had a Home setup with wifi, rooms, devices, etc and now everything is gone. The app is asking me to create a home and I really don't want to setup every single device again.  How can this be recovered?

On Android.

[MplsCustomer]

@Boxerdaddy 

Are you absolutely sure you are signing onto the Google Nest app or the Google Home app with the same username and password you were previously using?

[Princesss]

Hi everyone, 

Thanks for reaching out.

@MplsCustomer, thanks for the link.

@Boxerdaddy, could you please tell us what device are you trying to set up? Also, a screenshot of the Home app would be a great help. 

Looking forward to your response.

Best,

Princess

[Princesss]

Hi everyone, 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess