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How do I get Google to refund my Nest Aware Payment they took out before my renewal date?

KSVAB
Community Member

My Renewal date was 11/23/22, I cancelled my subscription on 11/21/22. They processed my renewal anyways. Only way I new they were charging my account is due to a bank notification. I don’t want to do a fraud charge, I’m going to have to if I can’t figure out a way to contact them. I’ve tried using their stupid page they tell you to use and get the run around. Help.

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@KSVAB

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

View Recommended Answer in original post

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@KSVAB

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

I have been too that link and tried each box and it continually sends me back to the starting page never sends me to somewhere for actual help, calling bank tomorrow for a fraud claim and let them deal with you. I never receive a bill, or notice from you that it was being taken from my account.

@KSVAB

I'm just another Google Nest customer, but when I try the "Contact us" link and fill in a reason, I get 3 options: Get a call, Call us, or Chat (less than 1 minute wait); see screen shot below. Google Nest's claim on that page is that you "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

Screenshot 2022-11-23 at 8.14.28 AM.png

janthadeus
Community Specialist
Community Specialist

Hi folks,

Checking in — were you able to speak to our Nest Aware Premier Care team as suggested by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate the help here, MplsCustomer.

Thanks,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Princesss
Community Specialist
Community Specialist

Hi folks,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess