So, I’ve read a lot of the posts in this community and it appears that connectivity issues is a common issue with the Nest Learning Thermostat. I have not been able to connect to WiFi and re-add my thermostat to my account after performing a factory reset as suggested by Google troubleshooting. I called and they told me that my product is under warranty which it should be since I just purchased it less than 6 months ago. In order for them to replace my thermostat, I either have to pay for a new one and wait for it to be shipped so I can return the old one in hopes that they will return my money to me or send the current one back and wait for them to receive it and inspect it prior to sending a new one. My two choices are to be without a thermostat or be without funds that I’m supposed to trust will be returned to me for a defective device that is covered under warranty. Both things are incredibly inconvenient and it makes me angry that this is what has to happen for a device that cost me $250 when I bought it at the end of August 2023! At what point does Google become inconvenienced for inconveniencing me with a defective product that it appears affect a large number of users? It makes me want to sell off my 4 cameras, my doorbell, my Google TV, my 3 Google Nest Hubs, and my 2 Google speakers because of how crappy their response is to this known issue. Anyone else experience this? Did you find any other solutions? This is maddening.
