Nest doesn’t acknowledge my phone

[Invisible]

Nest app says I’m home but won’t accept it for Home/away assist 

I have reset the location settings but I get an error message stating that because nest hasn’t heard from my phone for a few days it’s not using it.

What makes no sense is I’m always home!

[Jenelyn_O]

Hi Invisible,

Thanks for reaching out. I'm sorry for the delay.

 A few questions: is there another home member using your phone location? Are there other devices (Thermostat, Protect, Secure) being used for occupancy sensing? Could you please check your Activity History in the Nest App by going to Settings then Home/Away Assist and Activity? This should provide an explanation of what is happening in your home state over the previous 10 days. 

Best,

Jenelyn

[Jenelyn_O]

Hi there,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[EmersonB]

Hey everyone,

@Invisible, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Jenelyn.
  
Thanks,
Emerson

[Invisible]

This hasn’t happened since I made this post, but I’m sure it will again soon. 

[Muddi]

Hi Invisible,

We're happy to hear that your issue was resolved. We'll keep the thread open for a few more days to monitor your device. Please do not hesitate to update the thread if you notice some changes on your device.

Cheers,

Muddi

[LovelyM]

Hello Invisible, 

I'm jumping in to see if you ever have issues since you replied to us. Please let us know how we can further provide a helping hand.

Best, 
Lovely

[Muddi]

Hi there,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi