Powerview Scenes No Devices

[Gadzuk]

My HunterDouglas Powerview 2 hub had been working correctly with Google Home for about 2 years but now it shows "no devices".  A similar issue has been reported on a number of threads in this forum but those are now locked.

My Powerview integration is working correctly from the IOS app, and it works from Alexa integration so I know the scenes are being published and this is why I think this is an issue on the Google side.  I've tried unlinking / relinking, check new devices, sync my devices, and I've restarted every Google device in my home.

My hunch is that Google Home is caching corrupt information from a previous integration but I can't find anyplace to clear or reset.

[Juni]

Hi Gadzuk,

Thanks for reaching out. Check out this link and see if the HunterDouglas Powerview 2 hub is still linked. If so, you can remove it there. Once done, relink it to the Google Home app.

Hope this helps.

Regards,

Juni

[Gadzuk]

Thanks Juni, 

that didn’t resolve my problem, still “no devices”.  But it works from Alexa.so I know the hub is working.

cheers

peter

[Juni]

Hi there,

Got it. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Thanks,

Juni

[Juni]

Hello there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there, as this thread will be locked after 24 hours.
 

Best,

Juni

[Gadzuk · Accepted solution]

I figured it out, it’s working!  I’m not sure which step above resolved the problem, but I suspect it was the link you provided.

After removing Powerview Scenes, clearing with the link, and then re-adding I get “No devices”.

However, when I create a routine, add a scene I do see my Powerview scenes.  Just not the devices, which is fine for my purposes.

Thank you again for your help!

regards,

Peter

[Juni]

Hi there,

I’m glad your issue is resolved now. If you need further help, let me know.
 

Cheers,

Juni