Presence sensing home and away automations are not working.

[Nthn4]

Hi, I’m wondering if anyone can help. I’ve turned on my presence sensing in the Google home app, and created home and away routines for lights to turn on/off when I leave or come home. When I leave the house, Google Home knows I have left as I can see an ‘away’ icon in the top left of the app, but the lights will not turn on/off even though I have routines for these features to kick in. 

I know there are also home and away features in the Nest app and I have tried selecting these to override Google home presence sensing feature. However, neither seem to work. All location services are turned on, I’ve Googled / YouTubed my query but nothing is working. 
Can anyone help…?

Currently presence sensing is turned on in the Google home app. 

Thanks

Nathan

[ImNotANestUser]

My experience with presence sensing is not good.  The automations do eventually activate but 10-15 minutes after I get home...not ideal.  However, when I'm in my car and connected to Android Auto, things are much better.

Not good enough for me to use.

[radiobuff]

I have the same problem. It just became an issue in the last week. I've noticed when I go into the Automation tab and open up the Home/Away Routines, that presence sensing is no longer showing up under Triggers by default. That has to be the issue, but I think a server-side update caused this bug. Google engineers would have to fix this. There's no user-end fix to this.

[Nthn4]

It’s so frustrating isn’t it. Hopefully there are engineers working towards a resolution to fix this issue. Seems like we need more clout for this issue to become a known incident to the google technical engineers. Does anyone have info on how to raise this further?? 

Cheers

[Hembrey]

I have the same problem that seems to have started just in the last few weeks. I turn off certain devices when I’m home and turn on certain devices when I leave it used to work great and now it’s not working at all.

I have presents sensing turned on, allowing this home to use locations and using “this phone”. Neither the “home” or “away” button light up. I can select either but it has zero effect on my automations.

[Nthn4]

Hi mate. After 9 months of faffing around, I was ready for giving up. I wasn’t getting anywhere with any Google techies. I ended up sussing this out myself. For some reason mine Household Routines had randomly changed to personal routines and weren’t acting on my phone / device location. I ended up deleting them all and starting again, which give me the option of ‘Household Routines’ based on location. Hopefully this helps. If you need anything else, reach out. 

[ImNotANestUser]

I don't use presence sensing any more.  For me, it just doesn't work.  Further, I don't think Google really cares about the Google Home app.  

So, I'm slowly moving to Android's Modes and Routines along with SmartThings.  Things like Geolocation work much better.