Cancel Nest Subscription

[jjbranco]

I have been trying to cancel my Nest subscription since December.  Something changed from Nest to Google, rendering me unable to login or even create a new account.  One of my cameras quit working and I switched to a different brand throughout my house in December, but I'm still being automatically charged.  ALL I WANT TO DO IS CANCEL MY NEST SUBSCRIPTION.  Does anyone know how to contact NEST/GOOGLE directly without having to login to an account.  This has been much more difficult than I could have imagined.

[JillG]

Hi @jjbranco 

Use the "contact us" link at the bottom of this page. After you submit, there will be contact options for you.

Nest Aware - Google Nest Help 

[jjbranco]

I'm at the point that I feel my only option is to file a claim with my bank for fraudulent charges.

[JillG]

I hear you. It sounds like a mess. 😦

I did escalate your post over to a Nest specialist as they may have a better way to help you out.

[JillG]

Where are you located?

[jjbranco]

I am in Hurst, TX 76053

[jenniffert]

Hi there, @jjbranco , and thanks for chiming in, @JillG . I appreciate you both reaching out.

@jjbranco, I understand you're considering canceling your Nest Aware subscription. I'm sorry to hear you're thinking of leaving the Nest Aware. 

If you'd like to proceed with cancellation, here's a helpful article to walk you through the steps: Manage Your Nest Aware Subscription on the Google Store.

Of course, if you change your mind or have any questions before canceling, I'm happy to help!

Keep me posted,

Best regards,
Jennifer

[jjbranco]

Good grief.  If you had even bothered to read my complaint, you would know that I CANNOT access my account, that your camera has been broken since before Christmas, and I have been trying to cancel my subscription ever since.  I guess my next step is to contact the BBB, and my bank because you guys are absolutely no help whatsoever.  I will NEVER recommend your product to anyone.  

[jjbranco]

If you want to be really helpful, you can cancel my subscription.  If not, please direct me to your supervisor, or someone who can actually help me.

[jenniffert]

Hi @jjbranco,

I understand you'd like to cancel your Nest Aware subscription. Unfortunately, I don't have access to your Gmail account to do that for you. Please follow the next steps:

• Reset your Gmail account password using this article: Change or reset your password
• Once you regain access, please fill out this form to request cancellation of your Nest Aware subscription

Let me know if that helps.

Best regards, 

Jenniffer

[jjbranco]

Yes, I have been all through the CONTACT US section.  None of those options work for me.