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Multiple homes in app (same address) - how to get on single Aware Plus Subscription

Taylor1460
Community Member

I have a WIFI router at one end of the house and an access point at the other.  I set up a camera in the existing Google Home home for the router end and a camera in a new home for the access point end.  I already had an Aware Plus subscription (for a Nest Hello - in the existing "router home").   The new home/camera automatically started a trial subscription. 

How do I get the new home on the existing Aware Plus subscription?

I'd appreciate any advice.

5 REPLIES 5

Dansquestions
Community Member

B

Taylor1460
Community Member

Thanks for the heads up.  Looks like customer service is my next step.

Taylor1460
Community Member

After two days of trying and three chat sessions, I've thrown in the towel.  I downgraded my Aware Plus subscription and used the $60/year savings for a second Aware (2nd gen) subscription for the second home in the same structure at the same address.  I think I'm getting cheated by a simplistic set up routine, but life is too short to chase some things.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.