My account was charged a separate time so two times

[jsecrest18]

My account was recently charged from Palo Alto, Ontario CA for $5 and I have already been charged with my regular monthly payment. I need to get this resolved by speaking to someone (which is not possible by phone or chat) 🙄 can someone let me know if this has happened to them what they had to do to get this resolved 

[MplsCustomer]

@jsecrest18 

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below for phone or chat options to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[zoeuvre]

Hi folks,

@jsecrest18, thanks for reaching out to us, and I'm sorry for the late reply. I want to check if you managed to see the response above. Also, do you have someone else from your home who might have used your card to subscribe to Nest Aware? Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

I appreciate your help, @MplsCustomer. 

Best,

Zoe

[zoeuvre]

Hi jsecrest18, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hi there, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe