Nest Aware renewal subscription issue

[AP87]

I have 2 cameras at two different houses.

Always works fine, paid 2 subscriptions for the 2 cameras up to a few days ago.

Got an email to say subscriptions have been cancelled, checked camera and nest aware is no longer. 
Finally found the way to renew, costing £50/year and seems it now covers both camera. Great!!

However, it’s been 3 days now and still neither camera has nest aware active. It still only gives stills, can’t rewind and view past footage.

what can be the issue? 

[Snow80]

Same thing just happened to me.

[AP87 · Accepted solution]

Ok I resolved it. 

called Nest team and they worked out the issue.

Basically I assigned the subscription to wrong email, although that email didn’t have any cameras assigned to it, but it still allowed a subscription (Nest aware) to be added to it. So….I cancelled the subscription and had to create a new Google account (gmail) to assign cameras to it as it seems to be a requirement now to go over to Google. I couldn’t use my old email (hotmail.com). 
Then has to get my family members who also uses the Nest app to download the Google app on iPhone, send them an invite to nest to allow them access to the new account.

Took the best part of 2 hours to sort everything but resolved. 

[Brad]

Hey Folks.

I  am relieved to hear that your issue has been resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.