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QR code and key on back of device faded and can not be scanned nor read to connect device

007Security
Community Member

Hello,

 

     How do I contact Nest Aware technical support to obtain another copy of the QR code and/or key code configured for my device? The Original QR code and key have faded and can not be scanned nor read to reconnect my device to my current network. the Help Center, though I'm sure they were earnest in their attempt, was no help at all.

 

Thanks.

7 REPLIES 7

MplsCustomer
Bronze
Bronze

@007Security 


I'm just another customer, but the only way I know of to contact Google Nest Support is via their online contact link: https://support.google.com/googlenest/gethelp?hl=en

I've seen other posts here where customers have been unable to read or scan their QR code, and there seems to be no resolution posted.

Maybe one of the Google Nest Community Specialists will read your post here and provide you with a way to resolve your faced QR code.

007Security
Community Member
Reply to email  "Did you get the answer you needed?" from Google Nest Community Mailer
 
Hello,
 
     No. I have not received the answer that I did not know I would have an issue in obtaining. Though, I've paid my monthly subscription, I can not use my product without being able to scan the QR code or enter the code key. I'm trying to reach technical support or any department that may be able to forward a copy of the existing QR code and/or key or reconfigure another QR code and key for my device. Please, assist at your earliest convenience.
 
     Thank you and have a very beautiful weekend.
 
Cordially,
 
Akil A. Bomani 
 

Brad
Community Specialist
Community Specialist

@007Security

 

I am so sorry to hear that you do not have access to your QR code in order to install your device! I can imagine this has been quite a frustrating situation, and I know I would feel the same way. Unfortunately, I do have to let you know that without the QR code which can be found on the back of the device, and on the packaging, you cannot install it without the code. Do you still have the packaging?

 

Best regards,

Brad

007Security
Community Member

How's it going Brad,

 
    Yes. In fact I do have the packaging. I could not discern which set of numbers comprised the code. And so, if you would, please?

Brad
Community Specialist
Community Specialist

@007Security

 

I am relieved to hear that you have the packaging! You can find the QR code near the barcode. It's a square shape, with various black and white shapes/dots. Also, if you cannot locate it, do you see a Serial Number? You can also use that to finish installation, or to provide to Support if this doesn't work out so they can look it up for you.

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. 

 

Best Regards,

Brad

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Thanks for the help, Brad.

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie