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Nest Aware

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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by • Community Member
  • 31280 Views
  • 186 replies
  • 46 kudos

Nest camera subscription

I never received my subscription for my camera and now you charged my card $120

Honeybea by • Community Member
  • 356 Views
  • 0 replies
  • 0 kudos

Subscription

I have never received your free trial for my camera and I am now charged $120 for it. I tried for days to fis the issue but never could

Honeybea by • Community Member
  • 469 Views
  • 3 replies
  • 0 kudos

Purchased Nest Aware on the Wrong Account

Like many others apparently, I clicked the link to purchase nest aware on my 'household' account and then on the Google store it logged into my 'personal' account, causing me to unknowingly purchase nest aware on the wrong account. I reached out to N...

Stop away notifications when someone is home

Consider this scenario:2 people live at my house, both have the Google Home app, with presence sensing enabled for both users. We have 2 cameras and keep them on 24/7.Problem I'm trying to solve:When 1 person leaves home, that person gets away notifi...

vorathe by • Community Member
  • 1033 Views
  • 9 replies
  • 0 kudos

Facial Recognition

please add the ability to move images identified by "Aware" out of the wrong identified person to another person or create a new person. currently one can only delete.

udenk by • Community Member
  • 584 Views
  • 6 replies
  • 0 kudos

Won't stay signed in

Nest requests sign in several times per day ever since I migrated to Google. I'm continually asked to upgrade to Nest Aware before allowing me to sign into Nest

4789 by • Community Member
  • 501 Views
  • 2 replies
  • 1 kudos

Have Nest Aware Trial but Unable to See Recording History Clips

Pretty much what the title says. Bought a nest doorbell, free trial of Nest Aware however every time I go to my recording history I get an error when I try to watch a clip. This is the primary reason I have a video doorbell and it doesn't work. Can s...

Bw223 by • Community Member
  • 346 Views
  • 2 replies
  • 0 kudos

Resolved! Max number of cameras on Nest Aware

Greetings! When I signed us for Nest Aware awhile back, the number of devices allowed was 10 per account. I seem to recall reading somewhere recently that the number allowed now is unlimited. Can anyone tell me if it's still 10 per account, or is it ...

Audio NOT WORKING

This week, Nest must have done an upgrade because my camera buttons have changed. Since the upgrade, I have live audio, but my history audio is gone. This is a HUGE problem!!!!! I have done every check that is suggested in HELP. I cannot get the reco...

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