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panch75
Community Member

I have two charges on  my credit card from google nest,

one  $80.00

other for $150.00

Can you please advise what are these charges for? I called credit card company and i was told $80.00 for camera

and $150.00 for subscription. Is that correct? Since when  you have started  charging  for camera? It's built in camera on doorbell.

This is not fare!

 

 

1 REPLY 1

MplsCustomer
Bronze
Bronze

@panch75 

The page below has the current pricing for Nest Aware subscriptions. Maybe it will give you some clues about the charges. Maybe you're getting charged for two different subscriptions.

https://store.google.com/product/nest_aware?hl=en-US&modal=upgrade-pricing

You can also go to the Subscriptions Management page to check on your subscription(s):

https://store.google.com/subscriptions

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription." When you get to the "Resources" page, do NOT select any of the suggested Help topics; just click "Next step" to get to the contact options page.

https://support.google.com/googlenest/answer/9233159

I'm just another Google Nest customer.