09-07-2022 06:18 PM
I have four nest smoke alarms. About a year ago, they went offline for some reason. They still work as smoke alarms but I cannot connect with them via the app. I stood 1 foot away from the device and the app just kept spinning. The modem/router was about 15 feet away and working since all my computers were attached to it and working. I removed the device from the app then tried to connect it again. I scanned the QRC but it still could not connect. The blue light is on but the app will not connect. I removed the app and reinstalled it. I disconnected power to the device and tried to connect it, but nothing. I tried two other of the smoke alarms. The app was not able to connect to any of them. Wifi is working, bluetooth is on, local network is turned on for Nest. This should not be this hard.
09-24-2022 07:43 AM
I have the same problem. Started 12 days ago. Looking for solutions
10-07-2022 01:45 PM
HI folks,
I'm sorry for the delayed response and I appreciate you've tried finding a fix. Let's sort this out.
Try the troubleshooting steps here:
Let us know if that helps.
Thanks,
Mark
10-11-2022 01:44 PM
Hey folks,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, Mark.
Thanks,
Archie
10-15-2022 08:51 AM
Hey there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie