Hi everyone,
I couldn’t find any good help getting my nest protect devices to reconnect to my nest app after I upgraded my network/wifi (changed the name and password). While the ability to change network setting is there in the app, and the nest protect would light up when I tried, it never connected. Moved closer to it, took in down, etc etc.
What did work is deleting the nest protect from the app, resetting the nest protect to factor settings and adding it back to the app as new device. Even going this way it was fun. A couple things to consider, I have the nest devices as well no problem reconnecting. A word of advice, take a picture of the UPC codes on the back of your cameras before you install them, especially the outside ones or hard to get to ones. You will need that UPC code to change the wifi connection, it might be on the box as well, check that before you put the forty foot ladder up.
Back to the Nest Protect, once you are successful with get one connected, it appears the app leverages the connected one and the rest connect easier. The first one for me was a challenge. First I took in down from the ceiling, deleted it from the app and reset it to factory settings (push the button down and hold it down for about 20 secs). The nest protect will verbally tell you it’s checking the network, version number and then it’s about to reset, continue to hold the button down until it resets. I may not have the order completely correct but for the first one, in the app add as a new drive, don’t scan the UPC label, do a continue without scanning and entry the 6 digit code on the back of the nest protect when the app prompts you for it.
Nest Protect then creates it own wifi and the app should ask you to connect to that wifi. It will be labelled Nest-XXXX. Going from memory, once you connect to the nest wifi you should be able to follow the app through and complete the add. It took me a few iterations to get this right, sometimes the app did not ask me to connect to the nest wifi, but just churned and churned (at which point I went to my wifi setting and looked for it to connect), it doesn’t always work the first time. Keep at it…
Once you have the first one connected, the app will leverage it to connect other Next protects if you have more than one, wired, not wired doesn’t matter. You will need to do the same, remove the next one from the app, reset the next protect and add as a new device. After the first one you can just scan the UPC label and it should work, it did for me after the first one is connected. Don’t put that first one back on the ceiling until you complete the other ones, keep it close so the app can use it to connect to the new ones.
I sincerely hope this helps you, good luck!
