Doorbell issue

[Izzybee]

We had problems with our wifi, so AT&T split ours into two accounts, using the same password. Everything on our security came back online once we connected it, except the doorbell. So my husband deleted it from the app. Now the app is asking for a six digit from the back of the doorbell (that’s already installed), to simply get it connected to the wifi. Surely there’s an easier way than removing the doorbell? 

[MplsCustomer]

@Izzybee 

Unfortunately, you need either the 6-character Setup Code or the QR code to install or re-install Google Nest cameras and doorbells. Because of that, years ago we started writing down the Setup Codes for all of our cameras and doorbells.

[zoeuvre]

Hi Izzybee, 

Thanks for reaching out to us. I hope you've already gotten the answer you're looking for from the information that MplsCustomer shared. Please let us know if you still have questions or concerns, as we'll be willing to assist you more. 

I appreciate your help, @MplsCustomer. 

Best,

Zoe

[zoeuvre]

Hi folks,

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hey there, 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 
 

Regards,

Zoe