Google Nest Protect won't connect to Google Nest Wifi

[Chris12341]

I have reset my router(Google Nest Wifi), my iPhone 12, Google Nest Protect several times. I still get P0018(0.65). I know Nest Wifi is dual band 2.4/5.0Ghz. I had a secrety camera that would only work on 2.4ghz wifi as well. I would go far enough away, in the driveway to where the 2.4ghz only could reach and connect it that way. I have done this several times as well. But with both products being Nest you would think they work well together. Is there anything that worked for anybody else?

[David_K]

I'm assuming you've already tried these steps?
Troubleshooting a P018 or P008 error when setting up a Nest Protect - Google Nest Help

If it still won't connect after trying those steps, try creating a new "home" in the Nest app, and try setup in the new "home".

[Chris12341]

Yes, I have tried all of the above. Support could only read what’s on their screen. No help. I have since resorted to buying a cheap 2.4ghz only router to see if that’s the issue. It comes in a few days. 

[Chris12341]

Yes I tried these. No dice. 

[Jenelyn_O]

Hi everyone,

I appreciate your help, @David_K, Jake, and Emerson.

@Chris12341, thanks for following the suggested troubleshooting steps above. I'm sorry for the delay. We'd like to check it further. Please fill out this form and let me know if you're done. 

Best,

Jenelyn

[Chris12341]

I’ve returned the product. From what I’ve researched, for some reason I failed to understand, Google has made a device that will not work with Google Mesh WiFi. SMH. I’m pretty sure it’s because of the 2.6/5.0ghz dual signal that you cannot separate from the Google mesh WiFi. Support is no longer needed. 

[zoeuvre]

Hi folks, 

@Chris12341, we're sad to see you go. We hope we can make it up to you in the future. We're always here to help if you ever change your mind. In the meantime, I'll go ahead and lock this thread within 24 hours. If you run into any more questions in the future, please feel free to create a new thread.
 

Thanks for your help, @David_K, Jake, Emerson, and Jenelyn. 

All the best,
Zoe

[Jake]

Hey Chris12341,

Thanks for the helpful reply davidking.

I wanted to check in and see if you managed to see davidking's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[EmersonB]

Hello everyone,

@Chris12341, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Protect? Were you able to perform the steps suggested above? We'd be glad to hear from you.

I appreciate the help, davidking and Jake.

Regards,
Emerson