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NVM: False Alarm for Room that Doesn't Exist

mwylie
Community Member

The settings for just one of the devices had a "spoken name" different from its location designation. I reconciled the two. I would delete this message, but I can't seem to find anyway to do so.

1 REPLY 1

EmersonB
Community Specialist
Community Specialist

Hello mwylie,

 

Thanks for reaching out here in the Community. We would recommend you to reset it to the factory default and during setup please select the right name for the room.

 

To reset:

  1. Press and hold your Protect’s button. It will chime and glow blue. Continue holding the button down.
  2. Release the button when your Protect starts to say its version number.
  3. Your Protect will start a verbal countdown and tell you it’s erasing all your settings.
  • To cancel the factory reset, press Protect’s button again during the countdown. 

       4. After a few seconds your Protect will reset to its factory default settings. You can then go through setup with the app and add it to an account again.

 

Regards,

Emerson