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Need to put in a warranty replacement claim but can not find the info on the site

Christinashouse
Community Member

I need to put in a warranty claim for one of the 15 nest protects that were installed just about 2 years ago in our non-profit shelter for women and children, the sensor has failed. I can not find information on how to submit a claim on the website, each link just brings me to more info pages with links to other info pages. It should not be this hard to put in a claim for a product that is intended to keep people safe. Someone, please provide a link to submit a claim. 

 

device was manufactured on April 03 2019 according to the back of the device but was not purchased/installed until September/October 2020

10 REPLIES 10

JillG
Diamond Product Expert
Diamond Product Expert

Hi @Christinashouse 

You'll need to use this form to see options about contacting support about the return. There are different support options such as phone/chat depending on your region.

aatienza
Community Specialist
Community Specialist

Hey Christinashouse,

 

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.

 

Thanks,

Archie

Jake
Community Specialist
Community Specialist

Hey Christinashouse,


I wanted to check in and see if you managed to see JillG's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

 

Thank you so much JillG for the helpful reply.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey luigic,

 

I am sorry to hear you are having trouble getting in contact with our Team. You can try using the form here. Our Team will then send you an email for further support. Please let me know if you have any trouble.

 

Best regards,

Jake

Ebedia
Community Specialist
Community Specialist

Hello folks,

 

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

 

@aatienza, @JillG and @Jake appreciate your helpful response.

 

Best,
Emerson

ArneD
Community Member

I need to file a warranty claim for my Nest Outdoor cameras, which are still under warranty, but your system makes it very much impossible to file a warranty claim. I tried this link  g.co/warrantyclaim, but after I filled out all info it just stayed inactive asking me to refresh the page, which I have done twice now with the same disappointment 

Jake
Community Specialist
Community Specialist

Hey ArneD,

 

I am sorry to hear you are having trouble with your Nest Cameras. I wanted to follow up with you, and see if I could be of any help. If you could please provide more details on the issue with your devices, I would be happy to take a closer look.

 

Best regards,

Jake

luigic
Community Member

@Jake The same thing has happened to me. I completed the necessary form but the system will not let me submit the claim.

Ebedia
Community Specialist
Community Specialist

Hi everyone,

 

@ArneD and @luigic how's it going? Just checking back in — have you filled out the form?

 

Best,
Emerson

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward