Nest Protect: Can't add device

[jsassoon]

I'm an iOS user with a house full of Nest/Google devices (doorbell, thermostat, wifi mesh network, camera, protect smoke detectors)

I originally had a gen 1 Nest Protect which used to be connected and then one day went offline, so I tried to reconnect and go error code P0090(0.80) and I went through all of the steps in the help center and still no luck reconnecting (quit app, reset the device, removed doorbell, etc..).

I just bought a gen2 Nest Protect thinking it might just be time to upgrade and have the same issue with the Gen2 - unable to connect and went through all of the same troubleshooting and advanced troubleshooting steps.

Any tips/ideas appreciated, I've tried everything and still no luck up to this point.

[Vick79]

I’m facing the same issue. I am trying to add two that we have at home.

[Kowl]

If you have other Nest products installed, check out this thread's comment by @BoulderJ!  I was having a conflict with the Nest Doorbell and it solved my problem!

https://www.googlenestcommunity.com/t5/Nest-Protect/Nest-Protect-P009-Error-Cannot-Add-To-Account/td...

[zoeuvre]

Hi folks, 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Let me take a look at this for you.  

@jsassoon, thanks for the information, and I thank you for being ahead of the troubleshooting steps. Since resetting the Nest Protect didn't solved the problem, check this article and follow the advanced troubleshooting steps. 

@Vick79, please try the following steps below to troubleshoot the same situation. 

1. Reset the joining device to default.
2. Restart the modem and router.
3. Move all devices being used for pairing closer to the router.
4. Check the network settings.

I'll look forward to your responses. 

I appreciate your help, @Kowl. 

Best,

Zoe

[zoeuvre]

Hello everyone, 

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hey there, 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 
 

Regards,

Zoe

[jsassoon]

Tried all of the additional suggestions and advanced troubleshooting and still no luck. I created a separate home for the nest protects based on some other threads I've read and that's working, not ideal, but at least I can see them in the app now.

[zoeuvre]

Hello jsassoon, 

I'm happy to hear that everything has been sorted out, and I appreciate the gesture. Since we can now consider this one complete, I will be locking this in 24 hours if we don't hear back from you again. Feel free to start a new thread, and we'll be happy to help.

All the best, 

Zoe

[jsassoon]

It isn't really resolved, but it's fine. I still have to have 2 separate homes which isn't ideal and feels broken to have to go between 2 homes to see the devices for one home. 

[zoeuvre]

Hello there jsassoon, 

We're sad to see you go. We hope we can make it up to you in the future. We're always here to help if you ever change your mind. In the meantime, I'll go ahead and lock this thread within 24 hours. If you run into any more questions in the future, please feel free to create a new thread.
 

Cheers,

Zoe