Nest Protect won’t connect to app

[Gio91504]

One of my Nest Protect Smoke Det/Carbon Monoxide units became offline a few weeks back. Usually it reconnects on its own. This time it did not. I walked thru every possible option to reconnect no help. I removed it from the app and was unable to connect. There’s no customer service number to get direct help. Please help!!!

Thank You

[David_K]

What happens when you try to reconnect it to the app? Do you see an error in the Nest app?

If you would prefer, here is how to contact the Google Nest support team directly.

1. Go to Contact Us - Google Nest Help
2. Select "Protect", type a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step" until you see the contact options.
4. Choose to get a call or call or chat with the team as available in your country.

[EdmondB]

Hi Gio91504, 

I'd like to jump in here and check if you've seen davidking's response. Let us know if you need more help by replying to this thread.

Thanks,
Edmond

[EdmondB]

Hey there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Best,
Edmond

[EdmondB]

Hello there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Edmond