Nest protect no notifications

[Tangoe]

I have 3 nest protects setup in my house, they all respond to the app sound check etc and also all have their status' however, my wife set them off today whilst i was out and i did not receive any form of notification. When i gpt back i reset them all and added them via the app. I disconnected the power to one of them expecting an error notification on my phone but nothing, unless i open the app where it shows as offline. I specifically purchased these so i would get notifications about fire/co on my phone.

[JillG]

Hi @Tangoe 

Sorry about the late response. I will escalated this to our support team to see if there are any known issues with notifications from the Protects.

Thanks for letting us know and you should here back from them in this thread.

Jill

[Tangoe]

Thank you Jill.

[Markjosephp]

Hello everyone,

I wanted to stop by and see how I could help.

Thanks for looking into this, @JillG.

@Tangoe, I appreciate you reaching out about your Nest Protects that didn't send any notifications. I'd be happy to take a look at this for you.

To make sure that they are connected, please try pushing the buttons once and let me know their responses.

Regards,
Mark

[Tangoe]

Hi Markjosephp.

Each one blinks a blue light and says

"Ready, (location), press to test"

Then the blue light spirals

Thanks.

[Markjosephp]

Hi there,

I'm sorry for the late response, and thanks for the update. It appears that their status is okay. Please open the Google Home app and go to settings, then tap the notification you want to update. For the Nest app, go to Settings and select your Nest Protects to ensure that notifications are enabled.

Please take a look at this article and let me know if that helps.

Regards,
Mark

[Markjosephp]

Hello Tangoe,

Checking back in — how's it going? Were you able to check the settings in the article? Let me know if you need more help.

Best,

Mark

[Tangoe]

Hi Markjosephp,

I've only just seen that you had replied on Monday. I will try your suggestions and let you know.

Thanks,

Ricky

[Tangoe]

Hi Markjosephp,

I have just checked the settings. All notifications were/are turned on. I checked through the article and everything seems ok.

Thanks,

Ricky.

[Markjosephp]

Hey Ricky,

Got it. I wanted to ensure that everything was covered here. Are they still going offline, and are there still no reports or notifications showing on your phone?

Thanks,

Mark

[Markjosephp]

Hello there Ricky,

I don't want to be a nudge, but I'd like to check if the notifications are working. Feel free to reach back if you still need help.

Thanks,

Mark

[Tangoe]

Hi Mark,

Notifications are still not working.

Any help would be greatly appreciated.

Thanks, Ricky.

[zoeuvre]

Hi folks,
 

I wanted to stop by and see how I could help.
 

@Tangoe, thanks for the follow-up information, and I appreciate you following the steps given above. Please make sure that notifications aren't blocked in your phone's or tablet's settings. Also, try another phone or tablet to check if the notification will work from there. You can do all of that by following this guide. 

I appreciate your help, @JillG and Mark. 
 

Best,

Zoe

[zoeuvre]

Hi Tangoe, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[Jenelyn_O]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

I appreciate the help, @JillG, Mark, and Zoe.

Cheers,

Jenelyn

[Tangoe]

Sorry for not replying, I have been on holiday.

I will try Zoeuvre's suggestion and post the results.

Thank you all for the help so far.

[Markjosephp]

Hello there Tangoe,

Thanks for getting back to us. No pressure! Please keep us in the loop by trying the notification on other devices.

Regards,
Mark

[Markjosephp]

Hi Tangoe,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Regards,

Mark

[Tangoe]

Hi All,

Right, checked it all on my wifes phone and she doesn't receive notifications either. The protects dont seem to display in Google home if that makes a difference? Whenever i try to set them up in home i am taken straight to the nest app. If i check partner integrations in home there are no devices. If i try to change anything in the nest notification settings i am only presented with the option of "sound check" which i have off as this will distress my dogs. Is there a straight forward reason why home and nest need to both be set up or is this just crappy integration?

Thanks all for your help.

[EmersonB]

Hey folks ,

@Tangoe, thanks for getting back to us. Nest Protects can only be set up and controlled remotely with the Nest app. Also, it can only be connected with a 2.4GHz bandwidth. Have you tried doing a safety checkup? Could you try reinstalling your Nest app?

Give these steps a try:

If you have at least one 2nd gen Nest Protect in your home, you
can run a Safety Checkup with the Nest app.

1. Sign into your account in the app.

2. Select Nest Protect on the home screen.

3. Tap Checkup at the bottom of the screen.

Looking forward to your response.

I appreciate the help, JillG, Jenelyn, Zoe and Mark.

Regards,

Emerson

[Tangoe]

Hi Emerson,

I have my Wifi locked to 2.4 anyway so thats not causing any issues. I ran a safety check and that came back "Everything is fine".

I have removed and reinstalled my nest app, factory reset all protects and re-installed them via the nest app. "Everything is fine".

Is there a way of testing the notifications without removing the power or burning something?

Thanks, Ricky.

[EmersonB]

Hello Tangoe,

We understand your concern about your Nest Protect. We'd be happy to take a look into this and check our options to help you out.. Please fill out this form with all the needed information. Let me know once you’re done.
 

Best,

Emerson

[EmersonB]

Hi Tangoe,

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

Thanks,

Emerson

[Tangoe]

Hi Emerson,

Yes i have filled out the form, and will keep this thread updated with any info.

Thanks.

[EmersonB]

Hi Tangoe,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Cheers,

Emerson