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Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 78144 Views
  • 243 replies
  • 7 kudos

Sensors have failed

One of our 2nd Gen Nest Protect Alarm says "sensors have failed. Please replace nest protect." We just bought it in July 2019 here in the UK on amazon. Within 2 years and 2 months, this expensive product has stopped working. I have followed all clean...

Citizen by • Community Member
  • 404 Views
  • 2 replies
  • 0 kudos

Nest Protect "Offline" after installing new router

Hello. I recently replaced a router in my home and i'm trying to update my nest smoke/carbon detectors since they are now "offline". I go into setting and choose one of the devices and click wifi connection to update. The detector flashes blue and tr...

mrbags by • Community Member
  • 2476 Views
  • 6 replies
  • 0 kudos

Nest Gen 2 (battery draining)

So I paid $119 x 3 for the Nest Protect Gen2 battery powered, one for each floor. This product worked great for a little over 2 years and then a problem kept reoccurring. I had to change the batteries out literally every month. It seems like now I'm ...

Ramzee by • Community Member
  • 17699 Views
  • 95 replies
  • 19 kudos

Nest Protect and Nest Cam not communicating with each other

I have recently upgraded my Nest Protect, as previous versions were past the end date.I now have a new Nest Cam, but I don't seem to be able to integrate the 2 nest devices.I should be able to video capture from the Nest Camera when there is a smoke ...

-Craig by • Community Member
  • 1422 Views
  • 6 replies
  • 0 kudos

smoke sensor problem

My 2 month old nest protect is giving me a smoke sensor problem error. Have cleaned the nest protect as instructed and the error continues. Where do I go from here for a replacement?

ithappen by • Community Member
  • 517 Views
  • 3 replies
  • 0 kudos

Nest Protect Sensor Failure

I am having issues as I get a Sensor Failure alert on my Nest Protect. It is only about 2 yrs old and I do not live in a dusty environment and it is not near steam. This should not fail this short into owning this.

JGleiber by • Community Member
  • 544 Views
  • 3 replies
  • 0 kudos

Best protect - need backplate

Hello-does anyone know where I can purchase a new black plate for Nest protect? Either my box didn’t come with one or I’ve misplaced it.thank you,mary

Pier1212 by • Community Member
  • 338 Views
  • 1 replies
  • 0 kudos
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