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2nd Gen Nest Malfunctions

gman79
Community Member

‎03-20-2024 01:51 PM

My 2nd generation Nest Thermostat is not working correctly it sent out a wrong command to the compressor it’s calling for heat mode, would not switch to heat, stay in cool. Screen would show heat mode but the AC would not switch to heat. AC repair tech switched out to a conventional thermostat, problems went away… Central Air working flawlessly, Reinstalled the Nest problem showed up. I understood from taking to the AC techs, his comments were, this a known problem with the Nest thermostat products. Is nest investigating this issues, and will they sent me a replacement or is it out of warranty’s? Nest if you are reading this, what is the solutions to get my $200+ thermostat working again.

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CoolingWizard
Platinum Product Expert
Platinum Product Expert

‎03-20-2024 04:12 PM

@gman79 , if your Nest thermostat was installed by Nest Pro, you bet 2 extra years on your warranty. If not, your warranty is only 12-months.  

AC Cooling Wizard

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner.
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