Cannot connect to thermostat

[Damo12]

I have wired everything up downloaded all the apps but cannot connect to thermostat the thermostat has a picture of a house with an arrow above it but can’t find any info on it can anyone help please

[Jake]

Hey there,

Sorry to hear about the trouble you are having. I wanted to follow up and see if I could be of any help. Is the device stuck on the same screen and not changing? If so, I would recommend doing a reset to see if that helps. If you are having trouble connecting the device to the app, you can follow the link here for some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake