Constant restarts and battery drain

[Jamesg]

I've had the nest since early 2020. Now my device loses wifi, restarts every 15 to 20 minutes, and batteries are drained after about 36 hours. Tech support suggests installing Nest Power Connector.  Anyone else have experience like this?

[Ashepherdson]

Whats the current voltage?  If its always running low then that could have killed the battery life for sure.  With a C wire or the power connector you wouldnt have this issue, however if the battery is already gone bad then it may be too late.  

[Jamesg]

The battery voltage is 3.196V, 977mOhm 

Under the power info option it reads Vin: 30.472

Lin 259(S)

PS: Y-385 YS-259. YP-2, W-10

[Patrick_Caezza]

If you have the Google Nest Thermostat (2020) and don't have a C wire connected, it means you need to connect one, and the Nest Power Connector is the easiest way if you don't have a spare wire.

How do you have it wired?

[Jeran]

Hey there Jamesg,

I'm just checking up on this thread, did you have any more questions or need any additional help? 

Thank you for helping out on this thread, Ashepherdson and Patrick_Caezza!

Best regards,
Jeran
 

[Jamesg]

Hey Jeran.

Thanks for reaching out

I installed the nest power connector but the thermostat is now stuck in cyclical restarts. I have no idea what to do next

[Jeran]

Hiya Jamesg,

No problem at all, I would encourage you to check out the troubleshooting section of this article. Go ahead and try the different steps, and if the problem persists, please let us know.

Best regards,

Jeran

[EdwardT]

Hey Jamesg,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hey Jamesg,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[Jeran]

Hey there Jamesg,

Did you have any more questions or need any additional help? 

Thank you,
Jeran