09-07-2022 03:13 PM
I've had the nest since early 2020. Now my device loses wifi, restarts every 15 to 20 minutes, and batteries are drained after about 36 hours. Tech support suggests installing Nest Power Connector. Anyone else have experience like this?
09-07-2022 05:41 PM
Whats the current voltage? If its always running low then that could have killed the battery life for sure. With a C wire or the power connector you wouldnt have this issue, however if the battery is already gone bad then it may be too late.
09-07-2022 09:44 PM
The battery voltage is 3.196V, 977mOhm
Under the power info option it reads Vin: 30.472
Lin 259(S)
PS: Y-385 YS-259. YP-2, W-10
09-07-2022 10:07 PM
If you have the Google Nest Thermostat (2020) and don't have a C wire connected, it means you need to connect one, and the Nest Power Connector is the easiest way if you don't have a spare wire.
How do you have it wired?
09-12-2022 02:59 PM
Hey there Jamesg,
I'm just checking up on this thread, did you have any more questions or need any additional help?
Thank you for helping out on this thread, Ashepherdson and Patrick_Caezza!
Best regards,
Jeran
09-16-2022 01:18 PM
Hey Jeran.
Thanks for reaching out
I installed the nest power connector but the thermostat is now stuck in cyclical restarts. I have no idea what to do next
09-22-2022 08:41 AM
Hiya Jamesg,
No problem at all, I would encourage you to check out the troubleshooting section of this article. Go ahead and try the different steps, and if the problem persists, please let us know.
Best regards,
Jeran
09-27-2022 09:32 AM
Hey Jamesg,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Edward
09-28-2022 09:34 AM - edited 09-28-2022 09:35 AM
Hey Jamesg,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward
09-16-2022 09:02 AM
Hey there Jamesg,
Did you have any more questions or need any additional help?
Thank you,
Jeran