12-08-2022 11:13 AM
I installed a new learning nest thermostat. I do not get any errors and I checked with customer support to make sure my wiring was correct. When I connect the thermostat my furnace will try to turn on but then shuts off seconds later. I do have a blue wire in the C connection. When I remove the blue wire the thermostat doesn't work at all.
12-12-2022 05:23 PM
Hi srcreekside,
Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:
Looking forward to your response.
Thanks,
Edward
12-13-2022 03:00 PM
Hi Edward,
12-14-2022 05:45 PM
Hi srcreekside,
Thanks for the response. If the blue wire was connected to the W2 terminal on your previous thermostat, it's possible that it is a 2nd stage heating. Could you share a photo of your previous thermostat's wiring? Also, please share the power reading of your Nest Therostat.
Thanks,
Edward
12-15-2022 04:18 PM
12-15-2022 09:04 PM
Hi srcreekside,
Thanks for sharing the photo of your current thermostat. If you have separate AC and furnace systems, the labels that we need to follow on your current thermostat is the heat / cool labels on your current thermostat and not the heat pump labels. Please try wiring your Nest Thermostat using those labels and let us know the results.
Thanks,
Edward
12-15-2022 09:04 PM
Hi srcreekside,
Thanks for sharing the photo of your current thermostat. If you have separate AC and furnace systems, the labels that we need to follow on your current thermostat is the heat / cool labels on your current thermostat and not the heat pump labels. Please try wiring your Nest Thermostat using those labels and let us know the results.
Thanks,
Edward
12-16-2022 10:48 AM
Hi Edward,
I do not know how you are asking me to wire the nest?? I do not have AC. The nest directs me to wire the base according to the photo I attached. Can you be more specific on how it should be wired??? Is it not compatible with a 2 stage furnace???
Thanks, Ellen
12-16-2022 03:42 PM
Hi srcreekside,
Thanks for the response. I'm sorry for the confusion. If you would notice on the photo of your previous thermostat that you sent, it says heat pump and heat cool at the top with arrows pointing on the labels of the connectors. Since the HVAC system that you have is not a heat pump, please follow the labels where the Heat / Cool is pointing.
Thanks,
Edward
12-19-2022 04:53 PM
Hi srcreekside,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
12-20-2022 04:58 PM
Hi srcreekside,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward