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Google App/Hub cant control Thermostats

Rattlehead
Community Member

Hi guys, 

Any help would be appreciated. 

Before anything else Ill caveat this with no changed made on the network except a disconnect of the WAN cable to re-run it recently thats it, all other services working on LAN.

Ive ran into a strange issue where my Google Home App and therefore my 2 x Nest Hub v2 cannot communicate with my Nest Thermostats. If I go into my Home App on my phone I try to turn the Thermostat it just times out, on the Hubs it says "Something went wrong"

In an effort to troubleshoot this I deleted my entire home app setup and re-created it.

Funny the Home App has no issue with the Phillips Hue lights/Nest Doorbell or other integrated smart devices it was managing.

If I go into the Nest App itself I can control the Thermostats and they respond to touch commands (obviously not voice).

If I check the thermostats they are connected, have an account associated with them via the Nest App option within their setting.

Weirder still. If I turn on the thermostat via Nest App or even Smart things app I can see the status of the unit changes to on within the Google Home App. I can change the temperature, but I just cant change the mode or on/off/eco.

I find this very strange, any pointers or help would be great. Oh I have rebooted the APs in an effort to kick the Thermostats offline and back on, same effect for the Hubs at the same time.

Furtehr troubleshooting included resetting the Nest Thermostats. 

Still no joy.

8 REPLIES 8

Jonnnnny
Community Member

I can confirm I'm experiencing the exact same issues & have followed the same troubleshooting steps.

Hey @Jonnnnny  it would seem that Google may be aware of the issue already. Corrected that it's not just voice but control via the App in it's entirety around the Thermostats Google Nest Support Twitter  

 

 

 

 

Jakuren
Community Member

Can confirm. I am having the same issue as well with my nest thermostat. I can see all the info about the thermostat in the google home app and on my nest hubs even if it is currently running or not but I cannot control it for the home app or the nest hubs.

Hey @Jakuren 

Maybe if you wanted to add your voice to the Nest Twitter account/thread I linked. I assume the more examples of this and the more impacts it's seen to have the more important a fix might be pushed through 

Rattlehead
Community Member

@Jakuren @Jonnnnny  and anyone else

If anyone is interested somewhere between 4pm GMT on Thursday the 30th and 9pm Friday the 1st the issue has been fixed.
There was an update to my google home app on my phone, on Thursday, just before 4pm. This didnt fix the issue immediatly. However, somewhere between then and 9pm Friday 1st of July the issue is fixed for me.
Anyone else?

It works now for me too! Yay! 😁

Same here - all working now!

Jeran
Community Specialist
Community Specialist

Hey there everyone,

I know this response is long overdue, but I am glad to hear that the issue was resolved! In that case, unless anyone has any more questions or concerns, I'll go ahead and lock up this thread in 24 hours.

Best regards,
Jeran