Google Mods - Can you please Look here to clear things up?

[Frustratedddd]

Mods or Google Reps, can you please clear the following up??

The link below shows a compatibility check for a Nest 3rd Gen thermostat.

https://store.google.com/gb/widget/compatibility/thermostat?hl=en-GB&GoogleNest

Could you please go through the checker, and explain exactly what a UK user would get, IF they chose the following setup for a cost of £219...

Gas Boiler - Yes it's Wireless  - No seperate water tank

All I need to know is, which parts does a UK buyer get when purchasing on that site for £219.

ie: Display - Heat Link - Base Ring Connector.

Thank you all in advance.

[Frustratedddd]

24 views and no answer from the Mods or Google Reps!!

Thanks for your help.

[LarisaL]

Hi there @Frustratedddd. Thanks for posting. As you previously mentioned in your example, if you buy the product from Google Store, you will receive the display, the Heat Link and the base for the display and the installation guide. 

[Frustratedddd]

Thank you for clearing that up!

The reason for the answer from a Google/Mod was to confirm exactly my answer to a customer.

They went through the compatibility checker, and confirmed they did NOT require a Heat Link!!

Reason being, they had a wireless thermostat currently. They stated they ONLY needed the display, and no Heat Link as they are wireless. I am fully aware how these thermostats work, but the customer did not. He now has a Display, and will require a Heat Link very soon!!

I could not convince him whatsoever, and he was adamant he only required the display.

Please now check the compatibility checker, and confirm where it says you need more than just a display, and what comes in the box when purchasing. You will see it's hard to convince someone, who has checked their system against the checker.

Thank you for your confirmation of the contents that should be in the box when purchased from Google store.

[LarisaL]

Thanks for trying to help us and the customer. They must have gone through the US compatibility checker. 

[AlexD]

Hi, I wanted to check in. Is there anything else I can try and assist with? If so, make sure to let me know.

[UanaC]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, Oana.