Google Nest 2nd generation thermostat keep getting offline while connected to wifi

[nenpatel]

I have nest thermostat  and it is keep getting disconnected  from new cell phones. 

I bought new samsung  s23 ultra and I am seeing this issue  started. When u go back close to thermostat  turn on thermostat  you can see in yr phone but  after sometime it gets disconnected  from phone and temperature changes in house.

Not sure contacted samsung but not solution. 

[Jake]

Hey nenpatel,

I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[nenpatel]

Hello Jake,

Yes I am still having issue. The nest thermostat connects and middle of night it says it is offline and temp in home drops to 10 to 15 degrees. I go back to thermostat and turn on manually and it show the temp in cell phone for little while and same stuff starts next day.

[nenpatel]

I have used google help and steps but does not helps. 

[Markjosephp]

Hello folks,

I'm sorry for the late response. I wanted to ensure that everything was covered here.

Thanks for the help here, Jake.
 

@nenpatel, how's your Nest Thermostat? Is it still going offline? If so, could you please check your thermostat's power readings in the Technical Info settings? When the battery level drops to 3.7 volts, it'll disconnect from the Wi-Fi network in order to save the battery. Also, are you receiving or getting any messages before they go offline?

I'll look forward to your response.

Best,
Mark

[EmersonB]

Hi everybody,

@nenpatel, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? We would appreciate it if you could share the information we're asking above. We'd be glad to hear from you.

I appreciate the help, Jake and Mark.

Regards, 

Emerson

[EmersonB]

Hey nenpatel,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks, 
Emerson