Google Nest Setup - code not working

[Ckidwell0]

Hello- I installed my new Gen 3 Google Nest yesterday and have been trying to get it to connect to my account with no luck. I have tried everything that I have found online - restarting my router, downloading Google home and trying to set it up there, checking on both my WiFi networks,.. nothing. I keep getting a message that it’s the wrong code. And then it clearly shows that I should put in the 6 digit code below the QR code. I’m at a completely loss and ready to reinstall my old thermostat before it’s 100 degrees in my house. Any help would be seriously appreciated.

[Cashab]

Have u received any reply on this? I’m having the same issue

[Ckidwell0]

No I haven’t gotten any help unfortunately 

😞it’s still not working 

[Markjosephp]

Hi folks,

We're glad you've reach out and sorry for the late response. Help's here!

@Ckidwell0 — I apologize if you have to go through this. We'd like you to have a better experience! Have you had the chance to use a different phone to connect to your Nest Thermostat, to see if you'll get the same results? Also, use Nest App if you have a Nest Learning Thermostat 3rd generation for the setup.

@Cashab — Sorry to hear that you're also having issue but I definitely wanted to stop by and see how I could help. 

Could you give these steps a try?

1. If you haven't added your Nest Thermostat yet, do it without WiFi & Nest App option.
2. Follow the on-screen instructions until you reach the Finish Setup.
3. Once finished. Reconnect to your WiFi network by going to Settings > Network.
4. Then, Settings > Nest App > QR code/Entry Key.
5. Open the Nest App and add product. Follow this link for your guide.

Let me know if it makes a difference.

Regards,

Mark

[Markjosephp]

Hello everyone,

I wanted to follow up if you are still in need of any help, as I would be happy to take a closer look and assist you further.

Thanks,

Mark

[Ckidwell0]

Hi Mark, I was able to get a customer help number for Nest from someone. They helped me troubleshoot over the phone and finally got it working. Thanks!

[Markjosephp]

Hi Ckidwell0,

That's great! I'm glad that we were able to help you out adding your Nest Thermostat to the Nest App. 

Let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Mark