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Google Nest shows incompatible in Google Home app, but should be fine.

Cjohnston542
Community Member

My current thermostat has no thick wires or high voltage connectivity, but when entering in the precise connections I get a message saying Nest is incompatible. Any suggestions for how to remedy this? Index on my current thermostat shows:

E  AUX  Y  G  O  L  R  B  C

 

L and B do not have a wire to their connector.

 

1 Recommended Answer

David_K
Platinum Product Expert
Platinum Product Expert

Your system isn't compatible with the Nest Thermostat (2020 model) which is setup in the Google Home app. You need a Nest Learning Thermostat, which is setup in the Nest app, not the Google Home app.

View Recommended Answer in original post

1 REPLY 1

David_K
Platinum Product Expert
Platinum Product Expert

Your system isn't compatible with the Nest Thermostat (2020 model) which is setup in the Google Home app. You need a Nest Learning Thermostat, which is setup in the Nest app, not the Google Home app.