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Had Nest for a year, lost WiFi, trying to setup again

Kahle
Community Member

‎02-14-2023 08:16 AM

Nest has been running fine for a year. Tried to change WiFi password. Went through a bunch of steps including removing device to start over. Tried to set up with the Home app and I’m asked for wiring. I don’t have original wiring photos. Is there anyway to skip the wiring question since it’s already correct?All I want to do is set up WiFi. I can’t access the Nest settings except through the app.

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3 REPLIES 3

Patrick_Caezza
Platinum Product Expert
Platinum Product Expert

‎02-15-2023 12:02 AM

How do you have it wired?

Can you post a picture of the current wiring?

 


To ensure that I see your reply, please tag me using @Patrick_Caezza
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Kahle
Community Member

‎02-17-2023 07:49 AM

I called Google customer service and they helped get me back up and running. Took a while but the help was excellent. 

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Markjosephp
Community Specialist
Community Specialist
In response to Kahle

‎02-20-2023 09:29 AM

Hello there,

 

@Patrick_Caezza, thanks for assisting here in this thread.

 

@Kahle, I appreciate you posting and updating us on your efforts to address your concern and find a fix. But I wanted to ensure you were good to go. Please let us know if you need more help, as I will be locking this thread in 24 hours.

 

Regards,

Mark

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