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Heat link dead . H72 error

Ang3l0s_pl
Community Member

Hi .

My heat link just stop working . I got message in thermostat 3rd gen that there is H72 error . No lights in heat link . Looks like completely dead . I checked fuses , boiler etc but everything is fine . 

Any advice please .

I don't want spend another £180 to have a new HL . 

 

 

6 REPLIES 6

AndaD
Community Specialist
Community Specialist

Hey there, thanks for reaching out. I am sorry that you have to go through this, but no worries — I'll be helping you out. Could you tell me when it started happening? Also, what country are you located in?

Ang3l0s_pl
Community Member

It's happen just yesterday round 7 pm . Water was still hot so I guessing it happen after water was heated up .

No lights on hot link .( Power comming in )

I received a message on thermostat with h72 error 

 

 

AndaD
Community Specialist
Community Specialist

@Ang3l0s_pl, thanks a lot for the details, really helpful. Could you please tell me if you tried turning on Manual Mode to verify boiler activation by pressing its button once? Does anything happen?

Ang3l0s_pl
Community Member

No is completely dead ( power commin I to HT . Anyway I manage with support replacement . Thank you

AndaD
Community Specialist
Community Specialist

@Ang3l0s_pl, that's awesome, I am really glad that you managed to get in touch with my colleagues. Is there something else I can help you with at the moment? 

AlexD
Community Specialist
Community Specialist

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.