Heatlink is dead ho w can I get a replacement.

[AlanBarron]

No Lights - Power is ok to device. H71 error. No heating. Need replacement asap

[DragosC]

Hi there @AlanBarron 

Thanks for letting us know.

Could you tell me please when did the situation start occurring first and when was the thermostat installed?

Also, please answer to the following questions:

Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?

[AWils]

Hi, same issue over here ... heat link seems to be dead.  USB power does light up all the led's of the heat link, the thermostat is still fine too (H72), the heater itself is fine and receives power, but of course not triggered anymore by the nest thermostat.

Down for about 24 hours now ...

How can this device (heat link) be replaced.  Also googled some videos, so I guess the diode needs to be replaced.

[DragosC]

Thanks for letting me know @AWils 

Thanks for the details/trying the steps. We'd like to open up a case for you. Please reach out to us on chat/phone/social media by clicking here: https://bit.ly/3apBRyV. Also, please make sure to mention you've worked with the Community team and use the link to this thread as a reference to avoid starting the process all over again.

[Cfollett]

hello my heat link is also broken how do I get a replacement?

[DragosC]

 Hi there @Cfollett. Please check on the messages above from the thread. 

[CristianC]

Hi there. Just checking in. How's it going with your Heat Link?

[CristianC]

Hello again. It's been a while since this thread was last updates so I'm going to lock it. If anything comes up, feel free to open a new one.