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Hot water pump running and boiler on but hot water setting is off

Katy23
Community Member

Why is my central heating pump coming on at odd time, and boiler is on ,when the app and nest control is all set to off. Pump is getting very hot 🥵 

1 Recommended Answer

EdwardT
Community Specialist
Community Specialist

Hi Katy23,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

View Recommended Answer in original post

3 REPLIES 3

EdwardT
Community Specialist
Community Specialist

Hi Katy23,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

 

  • What type of Nest Thermostat do you have?
  • How is your Nest Thermostat wired?
  • What is the power reading of your Nest Thermostat? You can find this info by going to Settings > Technical Info > Power.

You can also click on this link for troubleshooting steps that you could try.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Katy23,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Katy23,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward