Thanks for reaching out, and sorry to hear you are having trouble. I would be glad to help you out and ensure your device is back online. I did find a helpful article with some troubleshooting steps for when your device is offline. Please let me know if that helps.
Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
