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I can't get my thermostat to sync in the google home app or the nest app

Emeraldeyez126
Community Member

I installed it no problem but now I'm having an issue getting Google home to connect to it and the Nest app tells me that i need the google home in order to use it with this particular thermostat, but it just won't connect for some reason. 

9 REPLIES 9

saattiii
Community Member

I had same issue. I deleted thermostat from Nest app, made reset of thermostat to default settings and started pair again. After this automatically showed thermostat in google home app

Markjosephp
Community Specialist
Community Specialist

Hi everyone,

 

I'm sorry to hear about the issues that you're having when trying to set up your Nest thermostats, I'm sure it's confusing with the different apps, but I'm happy to help. 

 

@Emeraldeyez126, I appreciate that you've tried to find a fix. If there’s anything else I can help you with, please let me know.

 

@Emeraldeyez126, thanks for keeping up with our Nest thermostat. A few questions to isolate: how's your Nest Thermostat? Are you still having an issue setting it up on the Google Home App? Did you get any message codes during the process? Also, are you using an Android or iOS device?

 

Looking forward for your response.

 

Thanks,

Mark

Jake
Community Specialist
Community Specialist

Hey all,

 

I wanted to check in and see if you managed to see Mark's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Hi Jake  I saw Mark's reply and attempted to reply but for some reason it wouldn't go through. I am still having this issue. Even thought the thermostat is controlling the air and harlet right now, we still can't get it hooked up to the apps. I'm thinking it might have to do with the fact we have no C wire but I'm not an electrician so I really don't know. 

Jake
Community Specialist
Community Specialist

Hey Emeraldeyez126,

 

I am sorry to hear you are still having issues connecting your device to the app. I found an article with some troubleshooting steps that could be of help. Please let me know if that resolves the problem, or if you are still having issues. I am happy to review further, and ensure you are good to go.

 

Best regards,

Jake

Thanks Jake but I am still having issues connecting to the Wi-Fi as well

Jake
Community Specialist
Community Specialist

Hey Emeraldeyez126,


I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Emeraldeyez126,


I wanted to check in and see if you were able to fill out the form. Please let me know, as I want to ensure you are getting help from our Team.


Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Emeraldeyez126,


I wanted to check in, and let you know that I will be locking the thread in 24 hours.


Best regards,

Jake