02-25-2023 07:52 PM
My in-laws have lost the password to their thermostat and the unit shows as offline on their app so they can’t unlock it that way, how do we reset the thermostat ?
02-26-2023 07:33 AM
If you can't control it using the app anymore, you'll need to reset it using a computer.
If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.
02-28-2023 09:38 AM
Hi there,
Chiming in — checking in if you were able to try the steps provided by davidking. Please let me know if you still have questions or concerns, as I'll be willing to assist you further.
I appreciate your help @David_K.
Best,
Jenelyn
02-28-2023 05:52 PM
Sorry for the delay, yes I can see the file on my laptop !
03-01-2023 09:42 AM
Hey Jimmy_T,
Thanks for the update. Please fill out this form as I'll hand it over to our team for more options. Please let me know once you're done.
Best,
Jenelyn
03-01-2023 03:28 PM
All done.
03-01-2023 03:39 PM
Hey Jimmy_T,
I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.
Best,
Jenelyn