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My iphone Nest app now won't show my temp on display now that it is connected to Google

themet
Community Member

PLEASE HELP ME.  RECENTLY, GOOGLE TOOK OVER MY NEST APP ON IPHONE AND MADE ME CONNECT MY ACCT TO IT.  I HARDLY USE GOOGLE FOR ANYTHING!  WELL, I DID BUT EVER SINCE, IT DOESN'T SHOW MY TEMP ON MY APP ON MY PHONE AND I LIKE TO USE IT TO CHANGE THE TEMP WHEN NOT HOME OR HOME.  THIS IS RIDICULOUS AND I HAVE SPENT HOURS NOW ON THE HELP PAGES AND CAN'T FIND SOLUTION!!  CAN YOU PLEASE ASSIST ME SINCE GOOGLE CONVENIENTLY DOESN'T HAVE ANY LIVE CUSTOMER SERVICE? PLEASE    THANK YOU!  

1 Recommended Answer

And your nest thermostat settings, there is a nest account that you can click on and it will show you your your ID for the thermostat as well as the QR code and it will show you if it’s already registered to a different account. Now the easiest way to restart. All of this is to actually go into the nest app or the Google app and remove the thermostat from the app. Next go to the thermostat tap to wake it up rotate to ringer settings select then rotate the ring until you get to the sub menu for Nest app. At that point select and go in and delete the Nest account. This will cause a restart of the Google nest thermostat. After that is complete, you can restart the assigning of an account to the nest thermostat. all the settings and the device and equipment will remain after it restarts. All you do is once again tap the settings. It’ll automatically take you to the point where you need to assign a Nest account. When you tap that you will see the QR code, then use your phone to scan it, and re-add the thermostat to your nest or Google app. Personally, I prefer using the Nest app.

Ken, The AC Cooling Wizard

NestPro and HVAC company owner

View Recommended Answer in original post

24 REPLIES 24

CoolingWizard
Silver Product Expert
Silver Product Expert

The Google Home app does not replace the Nest app.  Both apps work with each other seamlessly.  You may continue using the Nest App to control your Nest Thermostat.  Launch the Nest App and take a screen shot of the app Home Screen and upload it. It look like mine below. 

380A4B31-A1F1-4A93-AFC0-20A287BE303D.jpeg

Ken, The AC Cooling Wizard

NestPro and HVAC company owner

Thanks for your answer but I am not using the google home app and don't want to.  This just started happening one day when i opened my nest app and it showed i had to connect to my google account, which i hardly ever use! I don't use gmail email or anything.  My app page used to look like yours above but now it doesn't.  It doesn't show my temp and i need it to be back to the way it used to be.  Can you help me?

themet
Community Member

Thanks for your answer but I am not using the google home app and don't want to.  This just started happening one day when i opened my nest app and it showed i had to connect to my google account, which i hardly ever use! I don't use gmail email or anything.  My app page used to look like yours above but now it doesn't.  It doesn't show my temp and i need it to be back to the way it used to be.  Can you help me?

 

CoolingWizard
Silver Product Expert
Silver Product Expert

Well the nest is linked to the Nest account that you created when you first installed the nest app and your thermostat. It should not be asking you to go to a Google account, it should be going to the same account you created when you created the Nest account

NestPro and HVAC company owner

And which account is that?  my original email account I linked to it?  Not sure how this happened but this is what's happening so who can i ask for help if Nest is now owned by google.  

themet
Community Member

So I signed out of app and at bottom it says I can sign in with Nest.  The problem is that it's an old email address so when it wants to verify my account and send that email a code, well i can't get that code cuz the address is no longer active.  This is how this all started; i remember now.  It asked me to sign in and couldn't with that address so took option to sign in with Google.  Why if i did sign in that way, why doesn't it show my temp??

CoolingWizard
Silver Product Expert
Silver Product Expert

Need to double check to make sure that the nest thermostat is linked to the app still. If a user ID changed in the nest will be in the old email and not the new email so you’ll have to re-add the thermostat to the Nest app

NestPro and HVAC company owner

It is connected and user Id didn't change.  I can't sign in with my old email address; how do i change that address on my original Nest account?  once i can do that, then i can sign in using that email vs google account....  do you know how i can do that?

EdwardT
Community Specialist
Community Specialist

Hi folks,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi folks,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

CoolingWizard
Silver Product Expert
Silver Product Expert

The only thing I can figure to do is to create a new Nest account with your email you want to use, and then take that new account in Nest ID login to the Nest app and then add the thermostat. Other than that I have no idea how to change an existing account

NestPro and HVAC company owner

EdwardT
Community Specialist
Community Specialist

Hi folks,

@CoolingWizard, thanks for the help!

@ToniOlivarra and themet, how's it going with your Nest Thermostat? Have you tried the steps provided by CoolingWizard? Let us know if you have questions and we'd be glad to assist you.

Thanks,

Edward

ToniOlivarra
Community Member

I am having the exact same problem. Very frustrating. I never use Google either and now it seems like I am in a terminal, endless, mind boggling loop. I was perfectly happy with what I had. Now it has become a living nightmare!!

Doublegintonic
Community Member

I’m in exactly the same position. I’ve one of the original nests (maybe 8 years old). It was working fine. I then moved to Denmark for 3 years and wasn’t using the nest app. I’m now back at my house in Uk and I can’t see the temp on nest app.
I was forced to change my log in and now use my google sign in on to the nest app. I can see on the nest app if it’s registering home/away but it does not show the temperature. It’s also suggested I can add a product but there’s no qr code on the physical nest.
when looking at settings on the device itself it does say it’s connected to an account and I am assuming it’s my Google account


HELP HELP HELP!

Is there a guru from nest that can help?

Hi @Doublegintonic, thanks for reaching out. I'm sorry to hear you're experiencing this issue, but we'll sort this out together. To clarify, is the thermostat visible on the Nest app?

GeorgeT

thanks George

the app just shows either home or away. No reference to temperature or the ability to change the temperature.

DragosC
Community Specialist
Community Specialist

Hi there guys. If you need any more help, please don't hesitate to contact us. Should you need any help, please tag me and provide me with some more details about the issue.

Hi @Doublegintonic, thanks for reaching out. I'm sorry to hear you're experiencing this issue, but we'll sort this out together. To clarify, is the thermostat visible on the Nest app?

GeorgeT

And your nest thermostat settings, there is a nest account that you can click on and it will show you your your ID for the thermostat as well as the QR code and it will show you if it’s already registered to a different account. Now the easiest way to restart. All of this is to actually go into the nest app or the Google app and remove the thermostat from the app. Next go to the thermostat tap to wake it up rotate to ringer settings select then rotate the ring until you get to the sub menu for Nest app. At that point select and go in and delete the Nest account. This will cause a restart of the Google nest thermostat. After that is complete, you can restart the assigning of an account to the nest thermostat. all the settings and the device and equipment will remain after it restarts. All you do is once again tap the settings. It’ll automatically take you to the point where you need to assign a Nest account. When you tap that you will see the QR code, then use your phone to scan it, and re-add the thermostat to your nest or Google app. Personally, I prefer using the Nest app.

Ken, The AC Cooling Wizard

NestPro and HVAC company owner

thanks all. I ended up doing a factory reset of the nest and then started from scratch. It’s now showing on the app on my iPhone

thans

AlexD
Community Specialist
Community Specialist

That is great to hear. If anything else comes up, make sure to let us know here.

Hi @Doublegintonic. Just checking in, how's it going with your thermostat? Is there anything else I can assist you with at the moment?

GeorgeT

Hi there. Yes I did a hard reboot and it’s working fine now.

thanks. Have a fabulous weekend

I'm glad to hear that. Since this is solved, I'm going to close this thread, but if you're still experiencing issues, please feel free to start a new one and we'll be happy to help.

GeorgeT