My new Nest screen has what looks like a crack at the bottom

[ZaneD]

We bought 2 new Nest thermostats. Both have, what looks like, cracked screens, with a small crack through the bottom. Is this right?

[maedacortez]

Hi ZaneD,

Thanks for reaching out! Could you send me a picture of both devices so I can check if they have any damage?

I look forward to your response.

Regards, 

Manuel